Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 Bill Text sent to number I do not own anymore.

I feel like o2 has violated my privacy. I have missed my payment due to some unforeseen circumstances. I have now paid the bill. Last week I have received the text saying its overdue. and so did my sister on a number that is no longer covered under m...

How to view handset contract and charges

How do I view my handset bill on my account. I can only see the tariff charges

Resolved! Bolt ons

Hey folks,I am traveling to China next week and want to add the 02 Travel bolt-on so I can use my phone there.When I am trying to add it, it's saying that the standard rates in Europe bolt-on will be removed. Why? And does that mean that I then can't...

Complaint - Customer Service/Apple Watch

Can anyone provide me with a phone number to speak to someone and make a complaint and actually have that person assist me in resolving the technical issue I have been facing for 2 months?! Bought an Apple watch in June and could not receive or make ...

Stuck on "step five of five: agreements" during upgrade

I have been stuck on step "five of five: agreements" of the checkout for an upgrade for a day or so now. Tried it in several browsers and I have the same issue in all all of them, where there are no documents, buttons or anything to click on to final...

I want to upgrade

Hi I want to upgrade but the offers are too expensive?

Upgrade

I'm with O2 but my bill goes through a company called prestige want to leave them and join O2 direct as due upgrade in 5 months

Resolved! Using 4x4 antenna on 2x2 router

HiCan a 4x4 mimo antenna be used on a router that only has 2x2 ports by just plugging in 2 of the cables?

being charged for an account that I do not own

I keep getting notifications on an un payed account,the account in question is not owned by me,I am no longer an o2 user.

Tariff couldn’t be changed

Just tried to increase my tariff as O2 recommended the one I need, however when I try to make this change a message comes up “Your tariff couldn’t be changed”“There’s been a problem”please come back later and try again or talk to us on live chat Its ...

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