Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Complaint

Was told 5 days to resolve a complaint and it’s now been over three weeks more great service from o2.

Resolved! Billing issues

Dear Sir/Madam I have some financial problems I am bankruptcy position at moment if you make payment settle I can make small amount to finished my bill ASAP time can't access anything need to access or arrange payment plant to pay bill if you want I ...

O2 Sim in Pay monthly Phone

HiI have a Galaxy S21 on O2 Monthly, which currently is not being used. This phone used to be the old company phone that was supplied to me and we have had upgrades to s23. My question is, I have my personal O2 Pay Monthly SIM that I would like to us...

Resolved! contract

Looking for a new contract

Extras

Hi...I can't access my 02 Extra & I can't get through to customer service for over a week now!!? Anyone else having issues? Getting fed up now!

Resolved! Auto top up

We have a sim in electric gates so a caller can contact an occupant. We ant to arrange an automatic top up but the system wants to send a code to the mobile. Hoe can we set up an auto top up without this code?

Payment

Why are you chasing payment. I paid yesterday by card

Resolved! Upgrade

Ive got switch up on my monthly plan, is it possible to preorder the new Google pixel so I can claim the offer of free watch?

Upgrade problem

order NC21221023 I have just tried to upgrade with payment being made and taken from my account but there is no email confirmation and status says cancelled despite payment being taken

Resolved! Upgrading an unlatched airtime

So I took out a deal for a phone and airtime on 30th Sept 2021. With the regulation about airtime and device plans having to be separated after 2 years, I should be able to "upgrade" my airtime to a new deal (at a lower price). Following the sterling...

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