Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancelled phone still showing

I had a large bill after a holiday. On logging in and checking, I find that I have my Daughters phone (REMOVED) that was cancelled in September, still showing and being charged. I need this sorting ASAP please. Thanks.

esim

help with esim

Resolved! downloading bill

HiIm interested in seeing the contents of my recent bill but unable to view/download today.any issues at your end?thanks

Upgrafe

Can my son pick up my upgrade as I'm out the country?

Can i send a family member to switch up my phone if i am unable to go myself?

I want to switch up my phone but im physically unable to go to a O2 store to do so.....am i able to send a friend or family member to do it for me?

Bad signal, changed my mind but out of cooling off period

Signed up for o2 24 month sim only from EE, bit complications with cancelling my previous contract meant that I didn’t put my new o2 sim into my phone until this week, despite having paid for my first month and being a couple days out of my cooling o...

Resolved! Merging number from elsewhere mid contract?

Hi I currently have 2 phones with o2. One ends in a couple months and the other is a new contract. As I get better data with the contract almost finished I simply just put my old sim in the new phone and carried on using it, meaning I had my old phon...