Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 248323 Views
  • 2 replies
  • 2 kudos

USwitch Upgrades

The sight is still showing the current price and mentioning the April rise but the Cost Breakdown is showing price from April only.No sign as yet of any major changes 

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Enlli by Level 69: Guiding Light
  • 7 Views
  • 3 replies
  • 0 kudos

Roaming charge query

Looking for help with being charged for using data in Singapore. I have the following bolt ones active on my account:O2 travel inclusive zoneO2 travel (zone 2)O2 international bolt on My understanding is that I can use my plans data for free in any z...

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Will1888 by Level 1: Joiner
  • 116 Views
  • 7 replies
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Resolved! Still being charged for my old Switch Up phone

Hi, so I know this isn't a customer support forum but I wondered if anyone else has experienced the same issue. Back on 12th of October I did a Switch-Up from a Pixel Fold to a Pixel 8 Pro. I promptly returned the Fold by post (unfortunately the new ...

Rob_83 by Level 1: Joiner
  • 9898 Views
  • 79 replies
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Just adding a line, price isn't what I agreed

I just clicked from uswitch to an £8.99 contract, but the purchase screen is saying my bill will be £10.79 AND will increase from April by £1.80 This isn't correct. The first month should be £8.99 and from April £10.79 ( which is a ridiculous 20% inc...

No confirmation email

I took out a contract today and signed the credit agreement via live chat (they basically did everything through there and sent links over the chat) as was having issues was told I’d have delivery but the 3rd how ever it said have since had no confir...

Ryan40 by Level 1: Joiner
  • 122 Views
  • 5 replies
  • 0 kudos

See all my phone bills

I pay for three phones but when I login I can only ever see one phone. Is there any way that I can see all the phones I pay for on the single login.

Johnc2 by Level 1: Joiner
  • 95 Views
  • 3 replies
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HELP TOPIC: Fraudulent Transactions - O2 Prepay Slough

Question: I have received my debit/credit card statement and there is a transaction on there which is showing "O2 Prepay Slough" and I haven't done it! What is it for?Answer: Someone has obtained your card details (and not from O2!) and has used them...

Anonymous by Not applicable
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  • 75 replies
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Resolved! Switch Up Online - Not working

Not sure if anyone has had this happen and what the outcome was after contacting O2 (they really dont have a clue at the minute so need to keep trying until I get someone clued up) Im trying to do Switchup online as its easier with work to do online ...

CorGre by Level 2: Apprentice
  • 1369 Views
  • 25 replies
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Right to leave scam

O2 a few months ago informed there customers of mid contract price hikes and the right to leave penalty free, Email also said if you had a device plan contact customer services to carry on repaying the device off monthly. However in my experice off a...

Wherenext by Level 1: Joiner
  • 288 Views
  • 9 replies
  • 0 kudos

E sim for new galaxy watch ultra

I am an o2 pay monthly customer and I have just purchased a galaxy watch ultra and am wanting to know how I can get an e sim for my existing number so I can use my watch without my phone

Jward by Level 1: Joiner
  • 64 Views
  • 1 replies
  • 0 kudos