Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Rogue bills

I was invoiced for a service I do not have with a different name in the account. how do I get a refund?

Not got discount for galaxy buds 3 pro yet

I got the z flip 7 for the offer of the galaxy buds 3 pro. Said I should have gotten the code sent to me by email or sms after 30 days but I haven't got anything. This was in July it was ordered.

New Apple Watch Order

So trying to preorder the new Apple Watch Series 11 proceed through and select number to link to, then it gets to the end and before I can confirm the order it pops up an error saying something like error encountered. Then when I look at the page for...

DPD delivery Pin not received

I ordered an Apple Watch upgrade yesterday and paid for premium DPD delivery pre 10:30am. The driver has just been and asked for a pin which I haven’t been sent so has taken my parcel away.I’ve spoken to o2 via the chat function and the pin was sent ...

O2 return

I recently initiated a return request within my 14 days change my mind period. They told me they would cancelled my number and device contract, and after 4 people from O2 chat confirmed me that they accepted my return and will soon send me a jiffy ba...

Resolved! No connection on my Android phone (Moto G5) all day

Above. Just got back from visiting the place in Woodhouse, Sheffield, contrary to what the coverage checker said when I checked last week, there was NO connection in the area. And until just now I've had no connection all day. Do I need to get someon...

Google Play O2 Payment Declined Issue

Hi, I have used £29.66 on my £250.00 monthly allowance, I keep getting declined for using o2 as a payment option on Google Play, I have spoken to o2 and they have confirmed there are no restrictions on my account and that I have £220.34 available but...

Still getting charged for the phone I switched up from.

I recently switched from an iPhone 15 pro to an S25 (which I'm now rather regretting!), and after multiple calls and assurances from O2 that the situation will be resolved, am still getting charged for the phone that I have been told was received in ...

Resolved! Buying out Device plan & Pre-Order

Hi all, I am currently a Pay Monthly customer and have a year left on my contract. I am wanting to purchase out my device plan to give to a member of my family whilst also pre-ordering my next device on a new plus plan. Is it possible to: a) Pre-orde...

Phone not sending or receiving calls

For two days, my phone has been unable to send or recieve calls. I have removed my sim, I have restored my network settings, my phone is up to date and it is still not working. Texts are are sending WiFi and data is working

O2

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