on 30-10-2011 20:39
I've tried switching off, removing and reinserting sim, and rebooting a few times over the weekend but still get the same error message.
I've tried inserting the sim card into my old phone, an SE W995, and it doesn't work in it either.
Does the sim card just need to be activated or does it sound like its faulty?
Thanks in advance for any light you can shed!
on 30-10-2011 23:08
Were you not on contract before? If you were, your old sim should work ok in the new phone. If not or you have not got the old sim then you will have to call O2.
on 31-10-2011 01:11
My old card works OK in the new phone but it's 4 or 5 years old now so I thought I'd start using the new one before the old one packs in!
I guess I'll just stick to using the old card for now rather than face calling customer services.
on 31-10-2011 04:24
It's not a difficult task for a customer services rep to switch you over to the new SIM if that's the case. Actually, as a former CSA, swapping SIMs was normally a wonderful call - so simple. Customer gives you the SIM serial number as printed on your new card, we enter into our computer, we all wait about an hour or so, and all is well.
But you can't have more than one SIM associated with your mobile phone number, so as long as your old SIM works, your new SIM won't work.
on 31-10-2011 10:02
The reason you would have been sent a new sim with your phone is because the old one may not be fully compatible with your new phone due to the march of technology and may lead to problems later on. It is worth doing. Just be sure to have the sim serial number to give to the agent, it begins 8944 and they will need the number up to the point it says 3G.
on 31-10-2011 12:38
You'll still have to go down the route of new SIM, SIM in different phone, possibly even disconnection then reconnection so hopefully it is just a simple SIM swap.