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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 46337 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 23135 Views
  • 19 replies
  • 2 kudos

Phone cant make calls

my phone randomly cant make calls, wont connect and just goes dead. cant call O2 to help as phone doesnt work

Resolved! List sim

Hello lost sim  forgot security details to get a replacmant 

pac code

Unable to get my pac code through the myo2 website, texting pac to 87075 or contacting customer support.

PAC

Hi, I've got a new sim and require the PAC texting 65075 is not working. do I need to top up before I can get the PAC?

SM90 by • Level 1: Joiner
  • 241 Views
  • 2 replies
  • 0 kudos

Money removed from balance

Hi, can anyone help with this. At around 5pm today £2 was removed from my pay and go balance. I didn't send any messages or make any calls. I checked back on both and checked my notifications history and there was nothing.Any idea what could have hap...

AM74 by • Level 1: Joiner
  • 731 Views
  • 6 replies
  • 0 kudos

Resolved! Pre paid credit sim

I bought my grandson a prepaid credit sim on o2 when installed there is no credit on it

sheila4 by • Level 1: Joiner
  • 355 Views
  • 3 replies
  • 0 kudos

How to cancel a bolt-on that isn't needed

Hi there. I accidentally added a bolt-on to the wrong account a day ago. This account has plenty of data capacity so the bolt-on will not be needed. How can I cancel the order? Regards

Selner by • Level 1: Joiner
  • 200 Views
  • 1 replies
  • 0 kudos

My account

I bought a SIM card, pay as you go, Rolling Plan. At the same time I requested to keep the same number. I mean, I wanted to use my number from another network.I received this week my SIM card. I popped it into my phone and followed the instructions t...

KaueBez by • Level 1: Joiner
  • 220 Views
  • 1 replies
  • 0 kudos

No service on network

Hello, my sim card is not working, it says No Service. I am in the Philippines.

Mel13 by • Level 1: Joiner
  • 370 Views
  • 3 replies
  • 0 kudos

i need to top up a phone for someone else

I need to top up a phone that is with someone else - she is in hospital so I can't go and get it. I have her number. Is there a way to do this without troubling the nursing staff? Thanks,

Di123 by • Level 1: Joiner
  • 18812 Views
  • 4 replies
  • 1 kudos
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