Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

PAC number

I have been ringing customer service all day to get my PAC number as I have got a phone off my grand daughter and it is a different network I have given my password and phone number nobody is answering me could you please e mail my PAC number my secu...

topping up on my phone not working

I paid £10 by debit card yesterday and had a positive response on line but my phone only shows £0 credit. Please what has happened? [personal information removed. As the community is a public space it will be indexed by search engines like Google, pl...

Resolved! Ordered Phone but there has been no confirmation and it is suppose to arrive tomorrow morning!

I have orderd the oneplus 5t and made and 02 account, it said that the phone will arrrive from 8-10am the 2nd of January.I have had an email saying I have made an account and have verified my email however I have not recived a confirmation of the ord...

Resolved! getting my PAC

I have been on my landline to 0344 8090 222 for 30 plus minutes now, trying to get my PAC to leave O2, since the mobile reception in my East Sussex village is so poor that I cannot get through on my 02 mobile number. While waiting for someone to resp...

Ublock my Mobile Phone

I lost my Mobile Phone yesterday and called o2 to have the phone blocked. I have a previous o2 sim card with another phone of the same make as the one I lost but the only way I can have my Mobile unblocked is to take it to an o2 store. Is there and e...

Resolved! Network settings for text

How do I change the network settings on a phone that used to be on contract to pay as you go so that I can text.

Order Number for PAYG sim for Quidco?

Hello, Not sure if anyone can help with this one or not but thought I'd post here. On 30th November 2017 I purchased a PAYG sim from O2. I used Quidco as they offered £4 cashback for any O2 PAYG sim purchased. However, Quidco have said they are unabl...

Resolved! Damage sim

Hi, My sim is damage.Could I have duplicate my cart please? Thank you \Kind regards Kamila

Resolved! Order Track

Hi, I have an email saying my new phone will be delivered today, with a tracking number, but no actual way to track it? There’s no “my orders” tab in the “my O2” section on the site either. Any ideas?

Resolved! Change over number

Muy wife has a new phone and asked O2 to change number from old phone to new one on 27th December. Despite complaining twice this has not been done. The sim in the old phone was different size to new phone which has the new siaze sim and a different ...

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