Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Nokia 7260 - able to send text and make a call but cannot receive

Never had any issues sending a text or calling out to a landline or to another mobile until Jan this year. From NokiaI can text my SamsungI can call my Samsung From SamsungI cannot text my Nokia(error msg on Samsung = trouble sending, check options)(...

E-Sim

I would like to have an E-sim for my account please. How can I get one?

topup

i did not register first i got a £10 top up what happens now,

Device lost, Barr my Sim Card

My phone with my sim card in has been lost. How can I barr my sim card so nobody can access it? Theres currently no option to barr my sim card on my account. Thank you.

Resolved! 02 wifi issue

My connection to 02 wifi keeps saying 'connected without internet',plus it's very very slow

Insurance

Hi, I would like to cancel my insurance please.

Top up

I topped up but it hasn’t gone towards my rolling plan

Changing my name

Hello I would like to change my name from Sophie-Louise Williams to Sophie-Louise Hilton

Resolved! PAYG phone in Europe

I am 80 years old and not good with technology so I asked in an O2 shop how I can use my PAYG phone in Europe. I was told it won't work as it only works for pay monthly phones. Is this correct?

Blocking numbers on Voicemail

Hello, I'm on £5 Big Bundle. My phone has a blacklist, which blocks numbers. I have a number blocked, so that person can't call my mobile phone when it is switched on. But I think they can still leave a Voicemail message. Is there anyway of blocking ...

O2

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