This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Pay As You Go
Get help and support from other community members with Pay As You Go.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 46616 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 23385 Views
  • 19 replies
  • 2 kudos

Number migration

Hi All, I am just checking if this fantastic community will be able to point me in the right direction. I am moving my number from pay monthly with 3 mobile to O2 pay as you go. I was able to obtain my PAC code from 3 (this is valid until 19 April). ...

Stolen money

Hey guysI’m writing here because the virtual assistant it doesn’t work properly, it give me dead link.this morning instead renew my plan it charge me £2 with no reason. Then I had to top-up again so I spent double today. I want my money back but I ca...

Lucall by • Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Topped up balance turned to zero

Hello. Few days ago I topped up my balance on 10 £. Today the balance is 0. Why did this happen? How to view a bill?

Foster1 by • Level 1: Joiner
  • 315 Views
  • 4 replies
  • 0 kudos

Resolved! Changing from Pay Monthly contract to Pay as you Go sim

Hi there! I have moved overseas from the UK and want to change from a Pay Monthly contract to a Pay as you Go sim, keeping the same number, which I can use when I return to the UK. I have cancelled my Pay Monthly contract but cannot work out how to g...

Free £10 credit. It looks like the offer isn’t for me?

Hello just registered and topped up my new O2 sim and text 21500 "FREE10" and received a text saying the offer isn’t for me?I’ve still got the o2 packaging what says I’ll receive £10 and the O2 website still states the offer is available. Can anyone ...

Resolved! Replacement sim

All I need is a replace my sim i have been trying all morning tried phoning and been hung up on by very rude supposed customer services

Ks88 by • Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

Invalid

When I try to change from PAYG to a rolling plan I get the message "you have attempted an action that goes against your current plan" or something like that

LilianW by • Level 1: Joiner
  • 250 Views
  • 2 replies
  • 0 kudos

Get micro sim

I have a standard sim and I need a micro sim with the same number 

Dodge128 by • Level 1: Joiner
  • 230 Views
  • 3 replies
  • 0 kudos

Refund after change costumer

Good Afternoon, I switched from O2 to vodafone. Received a message about refund but I can not create O2 app account as Iam not a costumer anymore. How can I get my refound from my last bill? Mobile number (REMOVED) (REMOVED) Thank you

Anna1995 by • Level 1: Joiner
  • 207 Views
  • 1 replies
  • 0 kudos
Top Kudoed Authors
View All
Top