ON HOLD for 95 minutes

[angie_abbott]

I have ben hold for 1.25 now and I am still waiting..   I ordered a PAYG sim weeks ago, I rang to activate it and was told You will activate but its a faulty sim because its not 5G  you sent a replacement- O2 activated the sim and you sent a Monthly contract Sim.  When I explained I wanted a PYAG- O2 said they do not post PAYG Sims I need to go to an O2 shop.   I have now been on hold for an hour and a half.....

[angie_abbott]

I am so frustrated! All I want is a PAYG Sim for my mum, I have always used O2 I dont know why this is so difficult.  

[Cleoriff]

@angie_abbott 

Pop instore instead of messing about on the phone. You will need ID and they will swap everything over for you.

https://stores.o2.co.uk/ 

You activate a PAYG sim by topping up.

Guide How to Top Up (PAYG) 

[Enlli]

@angie_abbott 

You said in you post it was faulty because it was not 5G.

O2 don't do 5G on PAYG 

[MI5]

@angie_abbott 

You can order a free PAYG sim from here Pay As You Go SIM Card Deals & Offers (o2.co.uk)