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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 7169 Views
  • 1 replies
  • 1 kudos

Resolved! End contract as I have left UK

Hi I have left the UK and do not use my O2 volt sim anymore. I need to end my contract Is there an email id of O2 whereby I can mail them . thanks

Im1 by Level 1: Joiner
  • 197 Views
  • 2 replies
  • 0 kudos

System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions

With so many differences between the App and Web versions of MyO2 since my O2 account was migrated to the new 360 back-end system some months back, I must ask what the plans are to get basic information visible identically, for the same account, acro...

pgn_0-1708267774368.png Screenshot_20240218-144346.png
pgn by Level 75: Digital Don
  • 2067 Views
  • 18 replies
  • 0 kudos

Resolved! Taken money from me

I have just looked for a contract phone on 02 website they’ve made me pay £20 so they have taken 20£ from me and then said I am not eligible for credit or something and now I have not gotten the money back im confused and angry please help me I’m you...

Kay15 by Level 1: Joiner
  • 170 Views
  • 1 replies
  • 0 kudos

Resolved! Call stating my o2 account being reduced

Good evening, I had a call today stating my o2 account was to be reduced by 45%. Think this might be a scam ?

Ian77 by Level 1: Joiner
  • 169 Views
  • 1 replies
  • 0 kudos

Payment monthly bill

Hi I received message this morning that my bill was not paid however I paid my full bill on Saturday and have it showing paid from my bank

Sim not working

My sim has been innactive since Saturday 

Amck by Level 1: Joiner
  • 144 Views
  • 2 replies
  • 0 kudos

Order not coming up

I ordered apple max headphones but on my account it doesn’t say there is any orders on it but the money has been taken

Hh4 by Level 1: Joiner
  • 109 Views
  • 1 replies
  • 0 kudos

Resolved! Blue Light

Hi Team, I am ex-military and hold a Blue Light card. I have entered in the Company Code, However, it is asking me for a work email or payslip. My work email gets rejected due to it not being affiliated with Blue light. My personal email will not wor...

Bill address

Hi, I changed my address to [Removed] on My O2. I have been living there since September 2023. I really need a bill in my name with this address on. Please can you provide me the latest bill with this address on? Thank you, Aline Hardwick

Aline02 by Level 1: Joiner
  • 386 Views
  • 8 replies
  • 0 kudos

OLD PHONE

KEEP GETTING EMAILS TO MY OLD PHONE NUMBER [Removed] HAD A NEW NUMBER FOR NEARLY 2 YEARSSO CANNOT GET INTO MY ACCOUNT MY PHONE NUMBER IS [Removed]