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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 7167 Views
  • 1 replies
  • 1 kudos

My app is not working

Hi my app is not working 

Hs1 by • Level 1: Joiner
  • 176 Views
  • 1 replies
  • 0 kudos

Resolved! Ruth account

I want to end my plan

Ruth56 by • Level 1: Joiner
  • 225 Views
  • 2 replies
  • 0 kudos

Roaming

No connection, displayed when roaming. Have added roaming bolt-ons. Was working and now not connecting?

PV by • Level 1: Joiner
  • 252 Views
  • 2 replies
  • 0 kudos

Resolved! My monthly contract

I have received an email advising me my contract will end this month! Why?

Yvonne50 by • Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

Resolved! device plan

hello again, on this occasion need help with getting through to o2 billing / device plan. a few weeks ago we checked in my account and saw that i owed £222.15p to pay off the device plan. So tried to pay full amount but could only pay £200 leaving £2...

TobyToo12 by • Level 1: Joiner
  • 704 Views
  • 5 replies
  • 0 kudos

Resolved! Account missing after transferring over from VM

Hello, I have two mobile contracts that were transferred over from Virgin Mobile to O2. I haven't had reason to look at my online account before now as we've had no issues with the services, but as I look now (for interest) I can only see one of the ...

Why am I paying more than I agreed too?

I originally bought a one year pay as you go sim card costing £10 per month. The contract ran out in March of 2022 but I decided to keep it going. I have now been trying to get this cancelled for the past couple of months which I have finally managed...

Submit by • Level 1: Joiner
  • 355 Views
  • 1 replies
  • 0 kudos

Bill notification

I hasve received a bill notification that my next bill contains £60.50 of airtime charges outside my plan. What are they for and when?I have looked in My O2 and there is no mention of my new bill.

JimC by • Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos

I can’t log in?

It won’t allow me to log in to my account, if it’s due to the balance being outstanding I find this rather stupid as how am I now meant to pay?

Cain1 by • Level 1: Joiner
  • 234 Views
  • 3 replies
  • 0 kudos
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