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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! App payment ERROR

I have just paid for my monthly charge on my app but it is still showing as needing to pay? Money has came out of my bank account! Help?

Resolved! Changing security question

I signed in and went through the process of changing my security question and answer tonight. When I pressed submit the page went to an error page telling me they were unable to perform the request. I tried again but the same thing happened. I receiv...

Extra free data?

Just ordered the s9 it said in my 5gb tariff that I get extra data so where is it?My o2 account says I only have 5gb still.

Resolved! My O2 username changes

Hi all I recently changed my username from an old email address to a new email address which all works fine. If I click on forgotton password link and enter my old email address, I still get an email to my old email asking me to reset my password. Su...

Resolved! Changing device name on my o2 app and account

My device is showing as a Samsung S5310. I am using an Apple iPhone 7. How can I update this?Many thanks

Myo2 Change tariff

The latest update for myo2 on iOS devices brings a significant change for pay as you go customers as you are now able to change your tariff within the app

Resolved! email change

Hello My O2 , I would like to change my email address.How I can do this?

Resolved! My o2 currently saying there’s a problem and back soon

Anyone else having this issue? Had no issues all day and suddenly this fault appears?

Resolved! O2 app

How do I see more than 1 account on my O2 app. I have 3 accounts and I can only see my son's and not mine or my wife's

Resolved! Phone Bill is currently overdue

I have received an email from "mycare@o2.co.uk" saying my phone bill is currently overdue with an outstanding balance of £7.58 and that I will be charged £3.50 on my next bill if I don't pay it within the next 4 days. I have always paid my o2 bills o...

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