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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Account deletion

Hello, is it possible to delete a MyO2 account? (not to be confused with the Community account which CAN be deleted) If not, why is there no option to do so, like in most accounts?

Resolved! Changing of account details and billing details

Hello, I am wanting to change the name the account is in and date of birth on the account to mine. As well as changing the billing name to me too. How can I do this?

Can’t log in

Hello. I can’t log into my account either via web browser or the app. I used to have access and I now don’t. It has been a problem for several months but would like to keep an eye on my billing etc. I mange to get to the point of putting my mobile nu...

Resolved! Can I add more than one account to the MyO2 app?

Hello, I have two My02 accounts,one is mine and one is Mum's. Is it possible to add two MyO2 accounts to the My02 app, in the same way you can add more than one email account to an email app? If not, I would like to suggest this, as it saves logging ...

Resolved! cancelling my contract

Hi, I want to cancel my contract with 02. I tried to dial 02 to discuss this but the call drops . I have moved to Portugal and have a new phone and new Portuguese number, as such I no longer need the 02 contact on number (REMOVED)

Problem with my o2 app

Hi. I'm trying to log in to the my o2 app but something is wrong. I want to change the address

Won't let me pay bill

Won't let me pay my bill

Resolved! My bills aren't showing up in My O2 and the My O2 app isn't working.

Had a bill come through today that is 2x more than normal and wanted to view it and see why as I pay for my brother's phone line. I've logged onto My O2 and cannot view any of my O2 products and can't view my bill (or any previous bills). I've tried ...

Logging into my o2

Hi I have had my o2 pay monthly contact since June, my o2 app isn't letting me log in I've changed the password and deleted and reinstalled the app

Help

Hi my account says it isn't available to me however I have had it over a year, well over the 48 hour mark it is stating I had to wait. I hope you can help

O2

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