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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Change to pay as you to

I’m currently on a sim only deal, but I am moving to Australia, so would like to be able to keep my number. I’m assuming the best way to do this is a pay as you go deal.

Resolved! Check monthly data use

Hi how can I check my actual monthly data use?

no one answers the business line, over an hour wait and cut off

tried ringing 4 times now..chat does not help business lines,,over an hour each time wait,then cut off,is business call centres closed ??

How to find a private number who called my own mobile number?

Hello, I been involved in a baiting and stich up. I was called by a private number on the 6th of nvember the called went on for 10.26pm. There was a number of different types of harassments in lots of categorys these people targeted me and called up ...

Is there a way of turning text promotions a a preference in the O2 account or app?

I want to shut down one of my sims

I have three sims and I have been trying to close one of them, as it hasn’t been used for about 6 months 路‍路‍路‍路‍

Resolved! Phone

Lost phone

Resolved! Need contacting earlier

Can someone call me urgently - I have accidently paid 3 phone bills (Confirmed by o2) which are sitting with you, yet you are still telling me my phone bill is overdue.

Resolved! How long does My o2 take to update?

Hello!~ Was just wondering how long does the app take to update once a payment has been made? I unfortunately was unable to pay a bill due to being in hospital and had no way to do it due to not having my phone. I made a payment to pay outstanding ar...

Unknown Direct Debits

I have two unrecognized Direct Debits taken out of my account on a monthly basis how or who do I talk to to identify these DD and what account they are linked to?

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