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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Disney+

I get Disney+ through o2 and I can’t find the extra on my account? It’s not showing in extras? I’m charged for it but I can’t see it anywhere? And when I sign it to Disney it says to manage my subscription through o2? help please?

Resolved! Linking a Virgin Media O2 account and a standard O2 account

As the title says I am trying to link a Virgin Media O2 account and my original O2 account. I have my main number now on the Virgin Media O2 account and want to be able to manage both together. All previous topics of this nature seem years old and ca...

Resolved! Ear buds

I haven't received my ear buds

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Contract

Hi I have recently changed over to tesco mobile and I was wondering if I had another payment I still needed to pay before my contract cancels

method change

want to check my o2 package is is contract or pay as go

Resolved! My o2

I cant log into my o2 app. Been registered for years so don't see why I can't get into app to check my account.

Resolved! Change account to my sons name as it’s for his phone

I’ve had this contract for my son for several years, now would like to transfer it to his name and not sure how to do this. Keep the same number but he may wish to change the sim as is now sim only. Perhaps to a cheaper tariff once transferred to his...

My bill is way over each month and I don't understand why

Resolved! No response from O2 regarding Fraud on my account ongoing at 3 months

I discovered in Feb that several items had been ordered from my account. NOT by me. Have rung O2 nearly every week and have been told that fraud would ring me back.. Guess what still no response. I was also informed that my phone would NOT be cut off...

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