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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My bill

Why is my bill so expensive?When I signed up for a new tariff it was only supposed to be a few pounds more than my last tariff. Why have I been charged £56?

02 account

My account ********** closed on 22 February and I want to re open and start a new contract and need help doing this

Can't get a hold of support - Order disappeared

I've tried to get ahold of customer service for days now and get through to anyone. It just hangs up after being in queue for ages. I've tried to contact the chat but it just says that it's busy and every advisor is un available. My order for my new ...

Resolved! vat invoice

cant seem to get vat invoice, a basic legal requirement, the website just directs you to call o2. i call and nobody even answers - pathetic. shocking none service

I can't access My 02 online account

I can't access My 02 account since Virgin / 02 joined

Data request Itemised bill including Text messages Nov & Dec 2019

I need my phone bill from Nov & Dec 2019 in order to go to court I have 14 days is this something o2 can facillitate?

Resolved! price increase

the text informing of price increase has my tariff as £13 pm it is £9.16

poor signal

I have been having problems with my internet , i keep loosing signal and when connected i either lose the signal or it keeps buffering and can't get into my subscriptions . I was with virgin media i have now put a o2 sim into my phone and have receiv...

Sms

how long does it take to 02 to unbar receiving txt messages everything else has come off the bar apart from receiving txt messages cant log into my bank etc

Redeemed air time

Is the 20.00 going towards my bill or am I being billed for it? The wording is very hard to understand.

O2

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