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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

o2 spend cap

Hello,I have just updated my spend cap from £0. I went to use it, but it failed. Does it take a few hours, or is there a certain time when the spend cap updates, and is available for use? Thanks everyone!

My bill

When I log on to My O2, I can't see how to view my bill anywhere. Help would be appreciated!

Delete an O2 account so I can update my (migrated Virgin) O2 account

How do I delete an empty, unused O2 account? It is associated with my mobile number, so I can't change the mobile number on the other O2 account to be my phone number. There is no account merge facility, it took an hour for the customer support to ev...

cancel my contract

hi james gardiner herei have recieved comformation that i am out of contract i want to cancel my contract with o2 i have signed up with vodephone can you confirm that this contrct runs out before the 1st april 2024thankyou james gardiner

Changed phone

I changed my phone on Monday 18 March by in My02 it still shows my old phone and tariff. When will this change. Thank you

Trying to pay bill

Trying to pay bill but this 02 app is totally ******

direct debit

I am trying without success to change my bank details for my direct debit

Resolved! Scam / fraud text message linked to premium rate charges on 88222 and - Tap2Bill

I've just noticed that my O2 bill re number [REMOVED] is showing three charges linked to - Tap2Bill - txt number 88222. These charges are wrong - I haven't subscribed to any service or product offering. Following guidance on the O2 web site I have se...

My O2 account

I can’t log into my account, it says it can’t find my account

O2 app

Why won’t my o2 app work

O2

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