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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! How to get paper billing

How can I change / reset the billing prefernces so I get a paper bill posted each month? I need the original document not a print out of the pdf. Pls give details to navigate to to the actual page where it can be set. Thanks

My 02

I have been logged out when I log back in it says no services linked but I have 2 phones on contract

Resolved! My o2

I’ve always had the o2 app and it’s been logged out when I log back in it says no products linked

Phone doesn't work when I'm in France

Hello 02, I have been reporting this a few times. Every time I arrive to France, I get ZERO phone service - I been to other EU countries and it works perfectly fine. However, in France I can't even text. I've had a few of your agents contacting me an...

Bill

I am querying my bill as I can not log into myo2 app to view it can you help me

My 02 app not working

Tried to log into my 02 but says there's a problem. Is this a wider issue than just me?

How to transfer an account

I was Virgin mobile customer with 2 phone numbers, i use one and my wife uses the other, these are now O2 accounts and i believe both numbers have their own account numbers in my name paid for from my bank account.I have terminal cancer and need to s...

Resolved! can you provide me a bolt on in turkey

I want a bolt on am in turkey Can't get anyone or any support I need the £6 by on How where who do I contact when no phone signal or connection

My tariff disappeared on my app

I received a message that I have to pay for my tariff. Once my payment got processed, I didn’t see any top ups showing up on my tariff, instead my pay as you go balance topped up. Once i tried to access my tariff, app states that i did not have one a...

Resolved! cancellation

I wish to cancel my contract

O2

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