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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 7160 Views
  • 1 replies
  • 1 kudos

Resolved! I think someone it's trying to duplicate my account

Hi there, I've tried to log in app My O2, to see my bills, I've started my data to be sure it's gone log me in automatically, but for some reasons the app didn't do that for me. Because I couldn't remember my password, I've reset the password, but fo...

Xantulis by Level 1: Joiner
  • 103 Views
  • 1 replies
  • 0 kudos

Resolved! My O2 app suddenly not working

 I have been an O2 customer for more years than I can remember but recently I’ve not been able to access the My O2 app. Same handset I’ve had for the last three years, same email address, same phone number but all of a sudden just can’t access anythi...

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SamWise76 by Level 1: Joiner
  • 3134 Views
  • 14 replies
  • 0 kudos

Help with O2 open

Hiya, I’ve tried several times to upload a payslip from the last three months to get my O2 open teacher discount. It’s failed both times because it says it’s not from the last three months but it is. Help? Thanks

Kat3093 by Level 1: Joiner
  • 82 Views
  • 1 replies
  • 0 kudos

Resolved! my bill

how do I SEE MY BILL AND ALL USEAGE PLEASE

Sally17 by Level 1: Joiner
  • 87 Views
  • 1 replies
  • 0 kudos

Billing

I need a VAT invoice, I request that when my bills are paid a VAT invoice is issued.Issuing an invoice that states “this is not a VAT/tax invoice” in theory does not create a tax point because it is not a VAT invoice and so the tax point shifts to wh...

O2 app

My app isnt working. It keeps saying it is unavailable to me right now has said that for 3 months

Lj7 by Level 1: Joiner
  • 85 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+

I get Disney+ through o2 and I can’t find the extra on my account? It’s not showing in extras? I’m charged for it but I can’t see it anywhere? And when I sign it to Disney it says to manage my subscription through o2? help please?

Lucy91 by Level 1: Joiner
  • 145 Views
  • 1 replies
  • 0 kudos

Resolved! Linking a Virgin Media O2 account and a standard O2 account

As the title says I am trying to link a Virgin Media O2 account and my original O2 account. I have my main number now on the Virgin Media O2 account and want to be able to manage both together. All previous topics of this nature seem years old and ca...

Bloodyre by Level 1: Joiner
  • 138 Views
  • 2 replies
  • 0 kudos