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FAQs: My O2

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Why is this account still showing ex partners details

T

esim not working

hello, i've installed an esim to replace my faulty sim but neither now work and I can't receive a txt when trying to receive an esim!???

Refund

How do i receive a refund to my bank

test

Where is my order

(REMOVED)

Can’t get logged onto the my o2 app

See subject. Have been trying for a couple of days now. Getting fed up as not new to 02

App and website not showing my details

I’ve had the o2 app for years but now it’s telling me it’s unavailable to me. I go on the website to look at my device plan and it’s not showing me anything but o2 WiFi. Anyone else having this issue??

Get it sorted 02

I can see others are having the same problem as me logging into the 02 app so it appears to be your systems at fault.

Entering the security code on the website

Why are the numbers in the security code boxes obscured by the up and down keys????? This is farcical!

Resolved! Contract

I am thinking of leaving 02, but need to check if I'm still in contract with you.

O2

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