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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Unable to redeem Amazon Prime extra

I press redeem to connect to Amazon to active Amazon Prime extra ( 6 months)Nothing happens

Resolved! Someone else phone has been added to my account

Has anyone else had fraudulent phone added to their account since February , which o2 are unable to remove and sort it out.

New Tariff as seen on Moneysupermarket

I have seen a new tariff on Moneysupermarket for £6.99 which includes:Free unlimited textsFree unlimited minutes6 MB of data12 month contract I would like to transfer to this but it is not showing on your website.Can you help please.

Resolved! eSIM service issues

I have been using eSIM on iPhone 15 pro max for a couple months no problems. Since yesterday I have had no service.I tried the troubleshooting ( turn off and on, airplane mode, reset network settings) to no avail.I then deleted eSIM and requested new...

Can’t get a security code via tsxt

I haven’t been able to receive calls or texts and have noticed that there are no bars on my phone. I’m trying to login to see what the problem is but as I’m disconnected I can’t get the security code to login. I changed my contract recently but shoul...

Account problem

Hi one question in order to login into my o2 account it’s asking for a confirmation code but the phone number it’s giving I don’t have access to what can I do

Resolved! Going to France

If I use my wifi in France next week for YouTube etc do I have a limit?

trying to enter in my account

i'm trying to enter in my account. i'm in another country and I didn't receive any security code to enter on the O2 website. could send any code to my email?? please, help me. I need to top up!!

Need to know what’s happening with my order??

I placed an order for a brand new iPhone 13 and a contract along with it. I received an email saying that my order was under review from the credit team and that I should be emailed back within 24 hours. I wasn’t. And now 02 have taken £30 out of my ...

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