Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cancel sim only plan

I want to cancel my sim plan, but keep my number- im changing providers

Issues Logging In

Is anyone else having issues logging into the o2 app? Apparently it's not yet available to me - even though I've been a customer for a number of years. I spoke with someone from o2 on Twitter who told me there was a "known technical issue" with my ac...

O2 app won’t let me log in

I pay my monthly bills on the app as I can’t set up a direct debit. My username and password are correct and I reset it just to be sure but it won’t let me log on, an error comes up. It just says: “something went wrong. Oops my o2 isn’t available to ...

SIM card replacement issue

Dear O2, Hope this email finds you well. I am writing to request help from you on SIM card replacement issue. I lost my SIM card but not my mobile device, so I would like to request a replacement of my SIM card. However, the issue is that when I requ...

my usage

I have just received an alert stating that I have used 80 percent of my 250 gb monthly allowance. I seem only to have used 16 percent with 14 days to go. What has happened? Am I being robbed?

Resolved! Cancel contract

Can I cancel my contract online or do I need to go into store?

Resolved! How to cancel my recurring bill if I live abroad

Hello, I'm a British national who got a 2 year contract for handset and sim in november 2021 for an iphone 13 pro max. I've paid off the contract now but I've been living in China for the past 8 months and will continue to do so for the foreseeable f...

Resolved! billing

I recently moved away from O2 and I have been sent a text message saying i have a bill but i can't seem to access anything on my O2 account anymore and therefore can not see what i am payig for and why it is so high. I will not pay it if I can't see ...

Text message not coming through to my phone

Not receiving texts

Resolved! My final bill

Hello, I have recently cancelled my o2 contract but am now being asked to pay a final balance of £10.64. However, this amount does not seem correct as I paid my last bill of £11.91 on 15th March, just 12 days before cancelling. Can you please explain...

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