General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 - worst customer service ever!!!

Im goin abroad for 4 months n just rang to postpone my payment for 4 months n they wont do it!!!!! :robotmad: Im not asking to cancel it n will still make 18 monthly payments I just dont wanna pay £55 a month when I aint using my phone. Has anyone ev...

Block numbers

I have been receiving unwanted phone calls, please tell me how to block a number. I have a Nokia 6300

HTC Wildfire - MMS Settings Query

Hi All,I've been trawling the discussion boards for MMS Settings for my unlocked HTC Wildfire. I have the following for both Web & MMS Settings:WebName: O2 WEB PostpayAPN: mobile.o2.co.ukProxy: Port: Username: O2webPassword: passwordServer: MMSC: MMS...

Online Advisor

I am SO confused. Today when i opened up the o2 website i had another window open, which was a speak to an online advisor window. I closed it as i thought it was just an AD and now i cant seem to find the Advisor again! Where the hell do you go if yo...

o2 complaint still not acknowledged? - over a month later

I'll try to keep this as brief as possible. Back in April, I found myself receiving an o2 customers correspondence from o2, including phone numbers, addresses and bank details. I made o2 aware of this via the following methods:- I went in-store twice...

New phone before old contract runs out??

Hi, Can I get a new phone before my contract runs out in January?What I mean is I have a contract until January but want a new phone now, can I run 2 contracts myself and when it gets to January cancel the old one?thanks.Stu.

Turn PIN2 code request off

Hi all,I'm trying to turn pin2 code request off as a new phone I have won't work with it on. However, I type my pin2 code in and get the options to turn on or off pin2 - however, selecting off doesn't work.Please note - I know the pin2 code, that isn...

dont like my phone

im on a 24 month contract,started in nov '10, and im not happy with my phone (htc hd7) and i want to change it. ive been an o2 customer for 4+ years and i dont want to be stuck with a phone i do not want or like please help

Samsung Galaxy S II

Why is the Samsung Galaxy S II gone up from £399.99 to £479.99

Roaming charges for texts messages sent in the EU

Need some help in understanding how it all works. My current charges show that a total of 104 text messages costing £9.36 have been sent between 17.5 and 25.5. whilst in Bulgaria. I rang customer services to enquire about this as records on my phone ...