General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Community downtime

Hi guys, You might have seen the community go down twice for 2-3 minutes in the last hour. We've tested a new technical configuration which will make it easiers for people to register. Nothing to worry about Cheers, Leonard

Resolved! texting and receiving message uk to cancun

hi im on 02 pay monthly 200 .. my partner is texting me from cancun mexico. im in the uk. does anyone know how much it costs when i reply . just to save a massive shock

Resolved! Icons

I have an icon at the top of me mobile that looks like a square with 2 capital N's in it. Any ideas what this is.

Resolved! smtp server taking 70 seconds to send email.

My PC waits and does eventually send, so does my ancient Sony-E non-smart phone,however my Nexus 4 smartphone won't wait long enough and so can't send anything!Annoying. O2 please respond, and how about putting a message up on your website tellingus ...

Ditch Guru's & Live Chat

Seriously, You could save yourself a lot of money! I have never had anything regarded as help from either, I end up informing either the "Guru" or "Live Chat" of the situation that it is within O2. How many people have had to explain the situation to...

Resolved! Contract cancelled in Feb but DD payment keep going on?????!!!

My O2 30 days rolling contrat was cancelled on the 15th Feb but O2 carry on charge me in March as well as April until I realise today and cancel the direct debit with the bank. I need a refund!

Resolved! Receiving international calls

My partner just called me from cancun Mexico . Will I get charged for receiving this call ?? im on pay monthly . He was calling from a payphone and not a his mobile at ten dollars a minute . Cant seem to find any rates anywhere

Resolved! HELP! Can't configure o2 e-mail to Outlook express!

Been following all instructions-just get this error message 'Message number 1 could not be retrieved. Account: 'brachethecub', Server: 'mail.o2.co.uk', Protocol: POP3, Server Response: '-ERR cannot open disk file error 2', Port: 110, Secure(SSL): No,...

Ofcom consuts on mid term price rises mobile landline and adsl

http://consumers.ofcom.org.uk/2013/01/ofcom-sets-out-proposals-to-tackle-mid-contract-price-rises/

Resolved! samsung s3

Hi ive just upgraded to a samsung s3 ive connected to my sky router to my wifi on phone and turned off mobile data but when i go on internet its using up my contract mb can anyone help please.