General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

iPhone 15 / 15 Pro Discussion

Good day, all. With the upcoming launch of the 15/15 Pro range, the list of rumoured upgrades and such. Will anyone be upgrading? If so what phone would you be moving from? I currently have a 13 Pro Max 256GB. I got it via O2 with a massive discount ...

Virgin Media O2 Downgrades Ultimate Volt

Virgin Media O2 Significantly Downgrades Ultimate Volt Bundlehttps://www.ispreview.co.uk/index.php/2023/09/frustration-after-virgin-media-o2-downgrades-ultimate-volt-bundle.html

Signal

My signal at home is very bad, little or sometimes no signal, everything is very slow. Sometimes I can't even text. Why is it so bad. Coverage checker says it seamles bit it isn't. Why is it so bad?

New or refurbished tablet -sim card- needs bluetooth and photo facility

Hi I was recommended a Samsung Galaxy a few months ago as replacement to CEX tablet approx 6 ''. My tablet has hung on til now but is waning . I havent found a Galaxy smaller than 10''. Any suggsetionsTablet or large phoneNeeded 6'' ish handbag size ...

Re: Poor service

O2 service is truly shocking. I've never known anything to be as bad as this. Wish I'd have known the issues before switching. Utter rubbish service, no support, same standard solutions given when you do actually get to speak to someone. Awful set up

Extra charges are not itemised on online bill

I am trying to look at my bill online. It shows I have some extra call charges but when I click on the bill breakdown nothing shows up, just the filter and sort options. The extra charges are shown if I download a pdf copy of the bill.

Order

HiI received and email saying I put in an order NC20092915 but I am confused as I personally did not request this.

High Data Usage

Hi all, Is anybody else chomping through their data due to a lack of service being provided by Virgin broadband? We have had an ongoing problem with broadband dropping out for hours at a time and consequently my phone flips over to data. End result a...

O2 number disabled

Hi I am currently abroad and my O2 number seems to have been disabled and there seems no way for me to contact O2 about this. I have tried a phone number I obtained online from a 3rd party website and also an email but none of them seemed to have wor...

Airtime

Hi all, is anyone else using Airtime for internet and shocked by the monthly cost? When I signed it they told me it would be about £40 monthly and I had a direct debit going. I’ve just been checking my account and have seen that it’s been £62 a month...