General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! Forum layout change?

Hi all...Just wondering if we suddenly have a new layout to Forum design? When I was here this morning all was normal...log off and come back this afternoon to find this new layout?... I am on my laptop NOT mobile.The box on the right hand side has n...

Just to say...

Hi I'm Selina and had just completed an upgrade using the online 'live' chat system. The agent who dealt with my contract is called Bane (Capita/O2 advisor deals with O2 products). Unfortunately during the time when I was trying to complete the contr...

Resolved! o2 priority ticket prices!

Hi i was just wondering if the o2 priority tickets are the same price as general admission? Do you pay a premium for getting the tickets first? Thanks!

Resolved! Dual Sim Call redirect

Hi All, As a sufferer of terrible O2 reception, and I still have way over a year left in my contract, I've thought of a method that may reduce my problems, but wanted to get some techie advice on it. If I get a dual sim phone, and I put my O2 sim ins...

Resolved! pay and go voucher top ups

Were do i find my last vouchoucher top up details to veiw as i think O2 have my bolt on anniversary date about a week and half wrong thank you for any help

Resolved! 4G in Manchester City Centre

I noticed that the 4g has launched in Manchester yet the max speed I'm getting it's around 10mbs people on EE are getting speeds if up to 32mbs is this peed going to increase as it rolls out officially ?

O2 Customer Service is a misnomer

Can someone please explain how this is ok for O2 to do to a customer of multiple years with 3 contracts and a perfect credit history:1. I upgrade a phone with the assoicated new contract2. O2 sends me the wrong phone3. I spend over an hour online and...

Colchester Area Postcoed CO4-CO6 down for fourth day in a row

Service has been down for 4 days now, please prvide a meaningful eta when the service will be back up and running. I am also looking for some sort of pro-rata discount off liner rental for the 4 days and a gesture of goodwill as I have had to use oth...

Resolved! help

Good evening guys, I hope you all had a great weekend, mine was spent at Upton park watching my team lose, then a few beers and a bbq yesterday, I hope every one had a safe yet enjoyable one... Today i was sat at my desk looking at my iphone and thin...

Resolved! delivery address

how to change delivery address