General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! Has sony dropped another clanger...

Take a look in play store at "tv sideview " by sony...What is that???3 sides with no bezels at all?Thicker to accommodate new sensor and heat issues?What is it?

Beats me!

http://www.rollingstone.com/music/news/apple-beats-plan-paid-streaming-music-service-20150326

Crap O2 email

what the hell is up with O2 email? I've just spent some time composing a rather long email to a friend and as soon as send is pressed, up pops an error message. The mail is lost and I've wasted all that time. Not the first time this has happened. I s...

HELP PLEASE How do I Edit or Delete contacts in Tu Go

I can't do this - I have entered some names/numbers wrongly in the contact details and there's no way (it seems) to get back in and change them.Online chat didn't seem to have a clue either. HELP PLEASE.

Terrible service

Called to unlock my phone on 16 March. Got PAC and told 7 working days to unlock ie.25 Mar at latest. I would receive e-mail when unlocked. By 27 Mar phone still not unlocked.Did a text chat twice (a very un helpful and slow system especially when th...

When 3 take over o2

Hi all.just having a beer after work in the beer garden and got to wondering when 3 take over o2 how do they "unlock " your mobile phone so it can receive the 3 signal?do they change the signal code somehow so your phone knows?BT will do the same wit...

Resolved! 4 G

Does any one know where o2 are currentley upgrading to 4g or have they stop now thier sell out to 3

Resolved! ending a contract

How do you end a contract with O2 its impossible to find it in information ?

Resolved! htc one M9

totally annoyed as I received a call from carphone warehouse today saying mine had arrived, went to them to pick up and sort out the upfront cost change (O2 from £79.00 to 29.00) and "the computer says no " can't have it until 31st march. WTF

Resolved! Guru feedback

While filling out my feedback form after a guru chat ..I lost my conection ....so I just wanted to say that the quick service, accurate information and well mannered guru, was much appreciated ...not sure if the guru had to be identified in the quest...