General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Worming out.

I'll post here as well as discussions and feedback, as one of my, many, gripes about o2. I was passed on to a second "guru" who was only interested in telling me my year warranty was 6 months, and expired. I've had the 'phone 5 months... Annoying to ...

Sony Xperia XA Ultra camera problems

Hello All! Please forgive me if this is in the wrong place, this is my first post. I upgraded from my trusty Z2 at the beginning of August, was recommended the XA Ultra in store, looked good so I agreed. Realised almost immediately that the camera is...

Feedback

I have been invited to give feedback after upgrading my account. Anyone doing this should read the terms and conditions first which you have to sign up to. You risk being sued by 02 and pay legal costs if they reckon you have breached them. Needless ...

Resolved! UK Mail how reliable are they?

I ordered a phone yesterday morning, I wasn't expecting much to happen on a Sunday to be honest but my item was collected yesterday by UK Mail. I then received a text message saying my phone would be delivered today, I wasn't expecting it today, when...

Resolved! Refresh due on the 25th

I went to an o2 store today to try and find out what are their plans of fulfilling their promise of our refresh upgrades on the 25th as we were not allowed to preorder. The assistant told me we will get our phones in December!!!!When I tried to find ...

worst o2 i ever come across

Travel 02 for those who need it !

Why are you not telling the people that are using travel o2,that it is COSTING them money,since the roaming charges were removed .I signed up to it before the charges were removed,i.e.when calls and texts were very expensive eg 50p per minute. Now th...

Resolved! Where do I stand? O2 have lost my iphone!

Hi, can someone please give me an idea of where I stand? I took out a contract for an iphone 6S with O2 in January. I also opted for the £6 per month Accidental Damage Insurance, which covers for broken screens and water damage I believe. At the star...

Resolved! No response from O2 Complaint Review Service

I have now written 3 times to the O2 complaints review service over service problems without getting any reply other than the automated received reply email. It has been 3 weeks and I'm getting nowhere using this escalation method. I can not use my m...

Resolved! 02 Default showing on account, that was meant to have been closed?

I am receiving late payments from o2, from a phone which I returned within the 14 days. I then rang o2 after returning it and they informed me that they had received the phone and the contract was cancelled. I then got a letter saying I owed money to...