General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

WiFi and 4G on London Transport

This topic has cropped-up on a few occasions recently. An update about the King's Cross area :- King’s Cross rail tunnels get improved phone coverage (ianvisits.co.uk)https://www.ianvisits.co.uk/articles/kings-cross-rail-tunnels-get-improved-phone-co...

Nhs Discount

I already have an O2 phone account with nhs discount. If i were to buy a monthly Ipad contract, would i be able to get the nhs airtime discount on it too?

O2 announces Samsung Galaxy S24 range with network-first 48-month contract option

O2 announces Samsung Galaxy S24 range with network-first 48-month contract option - Virgin Media O2https://news.virginmediao2.co.uk/o2-announces-samsung-galaxy-s24-range-with-network-first-48-month-contract-option/

Poor handling of identity fraud by O2

Terrible service from O2. I have been the victim of identity fraud and various O2 accounts have been opened in my name. I have had to call them 3 times and been fobbed off. Apparently it takes them months to investigate fraud and all the while I am r...

Fraud complaint April 2023 still not resolved January 2024!

I was a victim fraud last April 2023, supposedly contacted by an O2 Agent/advisor who had my my contact mobile number details of my O2 plan and other personal details! How would a complete stranger have all my personal information. How many more cust...

sim replacement alert

Hello. Just recieved a phone call telling me my number will be blocked and I am getting a new sim card in the post. I presume it is a scam but they seemed to know a bit more than the usual scammers.

Esim never ending problems with O2

I just upgraded from iOS to android and only realised today that the esim pack i received last time to use on my iPhone can’t be used on my new android device. It’s 9 pm Friday evening and after trying my old pack 2/3 times i can’t install the same p...

Identity Fraud - O2 Fraud Team is unresponsive, Mortgage has been declined

I suffered from identity theft in April 2023, and raised this a number of times with O2. I have called back multiple times OVER FOUR MONTHS! and have been waiting for the Fraud team to give me a call back to investigate the issue. I have a Fraud tick...

Galaxy buds

I purchased my phone two months ago order number Ms-xxxxxxxxxx on the 9th Novemeber 2023 samsung galaxy a34 5g I was ment to receive a code for the Samsung galaxy buds after 30 days of purchase I have now called o2 twice and still not received this c...

Galaxy Buds

So..... its been 117 days since my contract start. It beyond a joke. Weekly chats to the useless advisors only to hear 'rest assured', 'trust us' and 'please wait 5 more days' O2 can go f*ch themselves after this