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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 1181 Views
  • 22 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 330611 Views
  • 4 replies
  • 0 kudos

Resolved! Poor Wi Fi connection

Hi,My wi fi connection is slow on iPhone 13 Pro. Wife’s is ok and she is on Giff Gaff. I end up using 4g for better speeds. Any advice appreciated.

Hammy by Level 1: Joiner
  • 344 Views
  • 1 replies
  • 0 kudos

Error code 14 when trying to setup mobile service

Hi there, my watch was replaced some weeks ago and I now can't connect it to my O2 data plan- Error code 14. I have spoken to customer support and the issue is not resolved after resetting etc. Any help appreciated!

Resolved! Faulty charger

So I ordered a new phone with a new charger, I continued using my old charger but when I went to use my new one I saw the tip was broken, how do I get a replacement?

Nadz by Level 1: Joiner
  • 444 Views
  • 2 replies
  • 0 kudos

Help! Airtime plan won’t connect to my Apple Watch

I brought a Apple Watch and it won’t connect mobile data. Everytime I log in to my 02 account to activate the mobile data plan it wants me to add a new £5 airtime plan but I already have one. ( 02 have confirmed this) I have spoken to so many people....

MrsKirbs by Level 1: Joiner
  • 1499 Views
  • 9 replies
  • 0 kudos

Apple watch 8 - airtime plan does not activate

Hi, I have been trying to set up an airtime plan for my apple watch (8), which I did not buy from o2 (although I tried but that’s another story!). After pairing the watch to my iPhone (12, both up to date on softwares), I went to set up the mobile pl...

T_K by Level 1: Joiner
  • 2465 Views
  • 9 replies
  • 0 kudos

Resolved! Can i use a PAC code from my previous network anytime?

Hello,I plan on taking out pay monthly esim contract with 02 now and i want to transfer my physical SIM card number using the PAC code to the esim once my contract with the current provider ends, is this possible or do i have do use a pac code when t...

JR1916 by Level 1: Joiner
  • 763 Views
  • 3 replies
  • 0 kudos

iwatch setup problem - error 112

Hello team, I have problem setting up cellular plan with my iwatch (series 4) and iphone is xs. One of O2 colleague activated Wifi calling for me, I have toggled the tag to ON position, I can see the login page, but after login, it shows below messag...

KenYiu by Level 1: Joiner
  • 666 Views
  • 2 replies
  • 0 kudos

Resolved! Esim transfer to new iPhone

I currently have an active esim on my iPhone XR, tomorrow my new iPhone 11 will arrive. When I transfer my XR data to the iPhone 11 will the esim settings transfer also or do I need a new esim pack. (I don’t have the qr code from the original esim pa...

JBycroft by Level 1: Joiner
  • 9062 Views
  • 9 replies
  • 0 kudos

Resolved! Apple watch cellular set up

I'm getting nowhere fast with O2 support on this one, so hoping the community can help.I've got an iPhone 7+ and Apple watch SE cellular. Neither tied to a network and both bought before joining O2. Got a SIM only contact now with O2 that has decent ...

Ian52 by Level 1: Joiner
  • 5120 Views
  • 15 replies
  • 0 kudos

Resolved! Recon App blocked via mobile data

I’m using an iPhone 11 Pro (IOS16.1.2). My query is re the iPhone App ‘Recon - Find Fetish Men’ a social networking and dating app, and associated website. I have updated my iPhone to the most recent app version. I’m getting a ‘network error / no con...