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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 1882 Views
  • 22 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 332845 Views
  • 4 replies
  • 0 kudos

Resolved! Unlocking

I have recently been given an old iPhone for my daughter, I entered a new EE sim but the phone is locked to o2, how do I unlock this? Many thanks

Fee1910 by Level 1: Joiner
  • 3726 Views
  • 2 replies
  • 0 kudos

Unlocked iPad Air not accepting my o2 Sim

I have an iPad Air that Apple have confirmed is unlocked and o2 have also said the iPad is not locked to their network.The network settings say the carrier is o2 41.0If I try a random sim I have that is not o2 then it works fine however if I try my s...

James16 by Level 1: Joiner
  • 1608 Views
  • 6 replies
  • 0 kudos

Data allowance gone in one day despite using wifi

Hi, On average I use only about a third of my monthly allowance. It renews on the 4th of the month. This month, the following day I received a message saying I had used up 80% of my allowance, now it has all gone. I've been at home all this time, usi...

Whaleman by Level 1: Joiner
  • 669 Views
  • 3 replies
  • 0 kudos

Resolved! iPhone 11 - not recieving any sms messages + imessage and facetime 'waiting for activation' HELP

So I upgraded my phone yesterday and swapped the sims over with no problem. Set the phone up fine. I can call people, and people can call me. But in the settings my imessage and facetime are saying they're 'waiting for activation' and I'm also unable...

Jadeakuss by Level 1: Joiner
  • 2359 Views
  • 6 replies
  • 0 kudos

Which SIM card to buy

I’ve given my elderly aunt my old IPhone 5. Reason being my daughter has a new born baby but auntie can’t see her.The phone will be used solely for FaceTime and Watts app video.I want the cheapest SIM card to simply activate the phone. The phone won’...

Resolved! Apple Watch - Mobile Data - reference code 15

I’m trying to set up my new watch (series 4) but can’t set up mobile data. It says there’s an error and tells me to call 202 quoting reference code 15 - tried calling them but apparently none of the departments that can help are open and I’ve been to...

Tippo by Level 2: Apprentice
  • 6706 Views
  • 33 replies
  • 1 kudos

Not receiving text messages

I have just bought the new iPhone 11 with a new sim, everything is working like calls and iMessage however I am not receiving texts from other phone numbers, I can send but I can’t receive them. I can’t even add my phone number into my Apple ID as I ...

Caitlainr by Level 1: Joiner
  • 652 Views
  • 2 replies
  • 0 kudos

Unable to send recieve texts on new iPhone 11 after upgrade

Hi There I am not having much luck with talking to o2 on the phone. I have ysterday recieved my new iPhone 11 Pro Max and cannot send or recieve any text messages and in turn cannot get iMessage to activate or Facetime. Visual Voicemail is not workin...