Iphone/sim

[Superman41]

Just upgraded and went through the sim swapping process with the new 4g sim given.

I now receive an says "enter a valid sim" message.

On site it says " you'll know once it's transferred once your old sim stops working"

It has but the new sim doesn't work as I'm still being asked to enter a sim.. This is a new phone from O2.

Amy advice?

[jonsie]

Have you switched the phone off and back on?

[Cleoriff]

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@jonsie wrote:

Have you switched the phone off and back on?

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@jonsie  Would he have been sent the wrong size sim? We saw this on a recent thread if I remember correctly?

[Superman41]

I have turned it off and on it didn't work.

[Superman41]

I have turned it off and on it didn't work.

[Superman41]

I believe it's a nano sim.

[Cleoriff]

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@Superman41 wrote:
I believe it's a nano sim.

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Well you have the right sim. Could you take it out and re-insert then switch phone off and on again?

[jonsie]

Any joy this morning? If not contact 202 or call into your local O2 store.

[Anonymous]

Hi does just say enter a valid sim or does it say anything after?

[MI5]

Make sure the sim is in the right way.