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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours from 15 May...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 318 Views
  • 6 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 328602 Views
  • 4 replies
  • 0 kudos

iMessage MMS message

I’ve recently sent two Picture messages from my phone to my wife’s using iMessage but have been charged 41.3p per message . My wife is currently abroad but as I’m using Wi-fi here why should I be charged ?

Anonymous by Not applicable
  • 9655 Views
  • 9 replies
  • 0 kudos

XR lost signal - eSim fix not loading

Got an XR a few months ago. Have always had signal issues when leaving WiFi where I have had to turn off and on the phone again before being able to use the phone. Believe it’s an ios13 issue that is known.Went to the guru at an apple bar and they re...

XR by Level 1: Joiner
  • 1536 Views
  • 7 replies
  • 0 kudos

Resolved! Transfer of SIM from o2 to Virgin

Hi,I am transferring my number to Virgin after 15 years with o2.I received my PAC code which i gave to Virgin on 26.12.19. I received my SIM card and a text from Virgin to say that my PAC code has been confirmed and that my contract ends with my last...

RNK by Level 1: Joiner
  • 5238 Views
  • 8 replies
  • 0 kudos

Return - AirPods bought on o2 online

I bought AirPods yesterday, they’ve come today, but I bought them online o2 they didn’t come with a receipt, where do I return them to?

Fizz2616 by Level 1: Joiner
  • 1525 Views
  • 4 replies
  • 0 kudos

Apple Watch not connecting to cellular

HI all, Having issues with apple watch series 5.pairing to iphone is all good but when i try to connect the watch to the o2 network i get a 08 error code? Having spoken to o2 many times now they have raised a error ticket but days later i still have ...

Lons1 by Level 1: Joiner
  • 1973 Views
  • 3 replies
  • 0 kudos

Resolved! Join o2 via eSIM

Currently with EE using SIM card in an iPhone 11 Pro Max. Is it possible to add a new o2 pay monthly contract as a second line via eSIM, or do you have to join o2 with a SIM card and then transfer it to an eSIM? Thanks in advance...

Umiamz by Level 2: Apprentice
  • 4734 Views
  • 4 replies
  • 0 kudos

Resolved! Unlocking

I have tried a couple of times to unlock a second hand iphone 8plus. I have put a pay as you go sim in and topped up £10 and made several calls. None of them have worked i get a message back saying I'm sorry, we have not been able to unlatch your dev...

MrsFox by Level 1: Joiner
  • 3841 Views
  • 6 replies
  • 0 kudos

Deposit for iphone 11 pro max

Helllo i am robert and I don’t know how can i take my deposit back

RobertR by Level 1: Joiner
  • 1292 Views
  • 3 replies
  • 0 kudos

Transfering photos from Samsung to iPhone,

I've worked out how to use iCloud but when I tried to upload each individual photo album from my Samsung to iCloud it kept crashing after a few hundred photos so I gave up, I have 50gb iCloud storage but using my Samsung to upload them to iCloud it k...

Libs by Level 2: Apprentice
  • 3201 Views
  • 12 replies
  • 0 kudos

AirPods

I brought my Airpods with 02 just over 1 years ago as it came with a deal. The airpods were brought out right and no contract involed. Since then my airpods have became degraded and one of the airpods no longer works. Do 02 fix airpods, if so how muc...

Craig2295 by Level 1: Joiner
  • 1225 Views
  • 3 replies
  • 0 kudos