Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
Hi i have no access to my phone calls as my 4G has been deactivated. I am abroad alone and cannot call the help lines. Can i get it reactivated through online means.
I added a bolt on of £10.50 to the wrong number this morning. It went to (REMOVED) and it should have gone to (REMOVED). Can this be changed
Now into my 3rd day of no service after asking to get my number unbarred after buying a new handset. Customer service just state that they have escalated the issue but no resolution. Is there anyone here who can advise please as I can’t see it happen...
Can anyone help? Who do I contact?
Twice now I have emailed O2 to complain about poor mobile data provision in Shrewsbury town centre. Twice they have acknowledged my complaint telling me they would respond within 7 days. First email from them 31st Dec and second 20th Jan. I suspect O...
I have received my latest bill and have a charge indicating that it has come from Bosnia & Herzegovina. I have not made this call and don't even have the number in any way on my phone. How can this happen??
No service on pay as you go for three weeks rang 02 over forty times getting no where with your customer service
Yesterday I spoke to O2 support to request a change to eSim. The first thing that happened was the old physical sim was deactivated. I received after an hour or so an email with the esim link. I couldn't get it to bring up a QR code on my laptop. I o...
I can’t log in to the my o2 app… I’ve tried resetting my password, but it keeps saying I can’t do it yet. Says if I’m new can take up to 48 hours, but I’ve had my contract for ages
I have bought an eSIM for an iPad and it will not activate, can you help, I have phoned many times now to speak to the O2 staff to no avail.
