on 16-05-2014 08:53
on 16-05-2014 08:53
with no network,i cant call out or txt people, nor can they call me or txt, please help this old lady who is trying hard to understand it all,,,
Solved! Go to Solution.
16-05-2014 09:08 - edited 16-05-2014 09:17
16-05-2014 09:08 - edited 16-05-2014 09:17
@Anonymous do you have an o2 store close to you? if yes make a guru appointment via this page I am sure they will sort you out http://guru.force.com/O2DeskStoreLocator more about the guru service http://www.o2.co.uk/help/guru
But are you on Pay as you go or pay monthly?
If on payg is the phone in credit?
How long have you had the phone?
16-05-2014 09:08 - edited 16-05-2014 09:17
16-05-2014 09:08 - edited 16-05-2014 09:17
@Anonymous do you have an o2 store close to you? if yes make a guru appointment via this page I am sure they will sort you out http://guru.force.com/O2DeskStoreLocator more about the guru service http://www.o2.co.uk/help/guru
But are you on Pay as you go or pay monthly?
If on payg is the phone in credit?
How long have you had the phone?
on 16-05-2014 09:21
on 16-05-2014 09:21
I would first just try the basics.
Switch phone off/on.
Clean sim card.
on 16-05-2014 09:24
on 16-05-2014 09:24
and look at my self help guide http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...
on 16-05-2014 17:38