Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill

Hello I think I am owed a refund on my bill

Is O2 down?

Is the network down? I have lost everything on my phone. No bars of signal, no 3G, 4G or 5G. Also when I log into my O2 its unable to tell me my data usage. Can't make any calls, or anything

Resolved! Ordered a phone upgrade, storage changed on order.

I have upgraded my contract today to the iPhone 15 pro max. After processing the order I noticed the storage capacity had been changed from 1TB to the 256GB model which isn’t what I wanted. The advisor in store said they couldn’t do anything since I ...

Resolved! Phone is d3ad

Contract phone has finally died,can't turn on,can't charge it. I don't want to pay for a dead phone!!

Resolved! How the hell do you speak to a real person?

My internet is off and I am getting messages from 02 saying I haven't paid my monthly payment when the money was taken from my bank on 10/02/24 !!!! Does anyone know what the hell is going on?

Rahul

Hi I have been charged air time and I am confused because I havnt baught anything

O2 credit file reporting

Ever since O2 have changed my payment account, my credit file hasn't changed and its at least 3 months out of date. I was just wondering if anybody else has this issue. My account is definitely paid up to date. The frequency of updates has slowed ove...

Resolved! Returns

I have a new sim card and no longer require it, i understand i can return it within 14 days, how do i do this?

fraud

Hi why is there still an iPhone 15 pro on my account still? I reported this as fraud months ago and I was told I would not have to pay for this whilst it was under investigation. Now my phone has been cut off, I am in arrears and I have not received ...

Unknown direct debit

Hello I have a new direct debit appearing on my company Photronics Ltd and ive no idea why or what phone its associated with or if its a scam. Transaction Date11 Jan 2024Payee Reference46.27DescriptionO2 D9150503 FIRST DDR PAYMENT DDR Transaction Dat...

O2

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