Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Trying to activate volt on

Activate volt on

Resolved! Order delivery changes

I upgraded the S24 Ultra on 28th Jan, expected delivery 2 weeks but we are now nearly hitting 3 weeks and now the order is saying 4+ weeks. Store page is saying only 2 weeks delivery. if I cancel and re-order, what are the chances I actually get my i...

Resolved! Samsung Buds Pro

O2 are thiefs!!! For anyone that got the offer to get Samsung Buds 2 Pro for £1 will NEVER receive their code! O2 state after 30 days since purchase you will receive your code but i assure you, you WONT. O2 are rip offs and are luring people in to se...

Resolved! Change Bank Details

My wife and I have devices and the bill for both is added together then monthly DD comes out of one account (mine). This is causing problems however as her bill is always higher than mine and I have to chase her up for the extra cash. So I want the b...

This months bill

Why has my bill doubled this month?

Resolved! Phone is cut off

My phone is cut off

Resolved! Charges if cancelling within 14 days cooling off period

Hi, Does anyone know what charges are made if cancelling a sim only contract within 14 days? Is there is usage cost per day, cost per GB or cost per call? Many thanks

Resolved! new watch

I want to buy a smart watch

Resolved! Bill

Hi, I have had £70 taken out of my account but my o2 bill online is only £45

Resolved! Two pending transactions

Hi!, so long story short, went to upgrade to a new device and my first transaction failed, so did it again and it was successful, but now I have two pending transactions on my bank account. Will I be paying for one of the transactions or both of them...

O2

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