Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charges abroad

I was charged £49 for data I don’t think I used, trying to contact a person from o2. I’m in USA at present but normally U.K.

Resolved! Cancellation

Resolved! Volt for 2x O2 accounts in the same household as VM

HelloGetting useless info from both O2 & VM on this point. Hoping to get sense and reality hereI am the registered bill payer for both VM bb at our home & an O2 pm account - I have Volt activated on my O2 accountMy wife has O2 account at same address...

Resolved! Ports or service type blocking - CCTV

Hi, I'm trying to connect to my office CCTV which uses two tcp ports - 5290 for commands and 5291 for streaming. My iphone app (MViewer) can connect fine using a local IP addresses over the local LAN/WiFi, but if I try to access the CCTV DVR box from...

Resolved! o2 wifi request for verification

I just switched 2 phones from PAYG to pay monthly and got an email today from o2wifi@o2.com requesting me to verify my email address. There was no other data to show it was genuine and the link (part pasted below) goes to a different outfit - o2wifi....

Resolved! Reducing my tariff

How can I reduce my tariff rather than increase it?

Resolved! Charged £2.50 for a 5-second call

Hi, I've been charged £2.50 for a 5-second call that I can't remember making.The number is 0019175971570. Does anyone know what this might be? Thanks!

Trouble unlocking Sony Xperia XZ2

Hi, O2 say that the XZ2 I bought from them isn't locked, the Virgin sim says it is. The Virgin sim works in another phone. I've requested 3 times 'unlatched' through O2 (once myself using the app + twice by calling O2 helpline). After it didn't work ...

Resolved! Cutoff but unable to cvall inhouse number?

Hey guys, I'm late paying my monthly, had some bad circumstances happen with work.Anyway, you cut my phones ability to call out then send me a text saying "call us on 2729" yet this is not possible in this circumstance.I'm having trouble trying to co...

Resolved! New 5g SIM card not working

Recently upgraded and received my new phone today. For some reason the SIM card isn’t working at all. I’ve turned the device off and inserted the SIM card into the tray multiple times and still no luck

O2

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