Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! lost phone

Hi I have lost my phone and I need a replacement it was insured tele ********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Customer service on hold

Been put on hold its been 1hr 40mins absolutely joke having to deal with talking to a person even live chat is dreadful needs sorting or i will be leaving and going to another service provider

Resolved! need replacement sim card

Hi, my phone was stolen in Mexico a couple of months ago so I got a replacement sim sent home. My mum sent it to me via post but it has never arrived. I need a sim sent to my home and then my friends will bring it out to me. I cannot ring o2 with pho...

Resolved! My bill

Hi good morning I’ve pay my on the 1 of march ive pay 154 pounds plus another 50 pounds on the secon of march this did came out of my account so why is 02 bar devices this is a disgrace been trying to phone 02 for the last two days spending over four...

I want to speak to someone

Sigh. I used my 14 day cooling off to PAC out but now getting charged the full contract

e whilst I was still in my 14 day cooling off period. I requested by PAC from O2: The O2 SMS message stated that "You're in your Change Your Mind period, if you switch before 08/02/2024 you wont have to pay any charges for ending your contract with u...