Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Apple Watch re enabling plan after reset

I accidentally pressed the wrong butting when I reset my watch so i now need to reconnect my watch. It’s the cellular version series 8. As I clicked leave plan rather then keep plan can any one help as nobody seems to understand what I mean when I ri...

Resolved! Change handset.

Hello, I recently collected my handset upgrade 11/11/2022 and so far it’s been a great handset. However, I didn’t do enough homework and think the iPhone 14 pro or pro plus would suit me better. is there a way to change handsets? It’s damage free and...

Resolved! Problem with switching to rolling plan

Hi, earlier today I switched from a Big Bundle plan to a Rolling plan. However, I haven't received any notifications (eg. an email or SMS or change in O2 account) regarding this change, and my plan is still set to Big Bundle, however, I have been cha...

Resolved! Sim card order

I ordered a sim card on the 14 Nov and it has still not arrived, I think I have waited long enough so that the postal strikes shouldn't be an excuse

Resolved! Contract inaccurate

Hello there I've just signed up for a pay monthly sim-only deal which gives me free roaming in Europe + in 75 other countries. But when I was sent my written contract it only says I have free roaming in Europe. I have been unable to speak to anyone t...

Resolved! cant make calls after transferring new number

Hi, just got my number transferred today onto my new phone but i am not able to make/receive any calls or send/receive any messages...why is this happening?

Resolved! no signal at all at my location

Hi, I wonder if someone can help me?I joined O2 a couple of months ago when I moved to a new home and bundled with virgin for broadband. I have zero cellular service! The only time I have service is if I go 100m in any direction away from the home, a...

Resolved! Do O2 send the free Samsung tablet separately, or do I have to redeem through Samsung?

Hi all. I thought I had solved this by finding the redemption URL at samsung.com, but now I'm confused again, so clarification on the process would be really helpful (seeing as O2 doesn't bother to explain it). I ordered the Z-Fold 4 (with the free G...

Resolved! Online Payments

Unable to pay account online or via app?Tried couple of cards... still not accepting payment? Checked card details etc.... the problem is your end! Please sort asap and notify me when done!Thank you.

Resolved! Another Roaming question outside EU (Hong Kong)

Hi - having just arrived back from HK - i noticed £45 additional charges on my account at £5 p/d for o2 travel I had turned off roaming on my Pixel 5 before I left the country.I usually use another phone with a local sim card and use this as a hotpot...

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