Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

insurance

My sister picked my laptop by the screen and it broke, it’s completely black. Is there any way i can repair it? But i don’t have insurance

Switch Up Issues via Phone or Online?

Hello Everyone, I'm wondering now if anyone here has had issues with Switch Up, either via phone or online? My understanding is that Switch Up can now be done over the phone, online or in-store. In store would be fine if not caring much for data tran...

Increased price

Evening, ordered a phone. Received an email confirming monthly cost. Upon tracking my order the monthly cost is £22 more. Any ideas ?

Resolved! Call from01418466207 today offering marked reduction in my current plan. Is this a scam

Is the above number a scam 01418466207

Over payment on my monthly bill

Hello, I have called and been on hold for over an hour now!!!! Get intouch with me asap or I’ll cancel my direct debit! you have over charged me for the last 3 months and was promised I was going to get a credit in the next 2 days! Where is it and wh...

Resolved! Phone Line + Smart Watch Data

As a longtime O2 customer with a SIM-only contract, I've enjoyed its freedom and flexibility. Recently, I decided to upgrade my tech game with a new iPhone and an Apple Watch from a separate retailer, aiming to keep connected even without my phone ne...

Invoice

I would like to know what I'm supposed to have bought as I did not buy anything at all,the invoice Number is NC49522180

bill query

I have 4 numbers on the same account and i'm being charged more than the stated contract price on all of them. Why?

Resolved! Spending cap

How do I increase my spending cap from £0 to £10?

payment card code

I've been trying to pay my bill for several days now and when it gets to the card verification bit, for some reason I'm not getting a verification code and can't complete the payment transaction. Any idea why?

O2

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