Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contact impossibility

Hi, I have tried in vain to get someone to answer the phone on 202. I called at 2015 expectibng the callcentre to be open until 2100 as per my Bill Summary. Nope, they all left at 20-00. Book a call, yeah they will call back in 10 days.. I'm not joki...

Resolved! vat

agreement for my 2 sim only charges is £22 each = £44.00 including vattodays bill shows £22 each + vat = £51.60 Why the sudden change? not had any notification of any increase

Resolved! Unable to get decent mobile phone coverage in flat

Hello, Im really struggling to get a decent phone signal in my flat. When I speak to people, they either can't hear me or there is a long delay before they hear what I've said. I understand its either probably something to do with the construction of...

Resolved! If I get a new contract today will the price increase in April (next month)?

My SIM only contact expired some time ago and I am interested in a new tariff. If I take one of the tariffs shown on my app, will the price increase in a few days when inflation is added or are prices fixed at this stage? Thanks...

Resolved! RPI price increase 😡

I am really at a loss how i am supposed to pay for this extortionate price increase- will be getting a cheap sim after i am out of contract or is there anything i can do sooner??

Resolved! Charged for a tablet I was told was free

Hi. Over 2 years ago I was given a tablet with my new phone. Very belatedly I have been told I have in fact been paying a monthly charge for this .Do I have any comeback from o2 about this. ?

Resolved! In regards to my phone iPhone 12 Pro max

Hi 02. I’ve recently applied two days ago for a phone iPhone 12 Pro Max. Of which deposit of £30 has been taken, you informed me that it would 24hrs and your would give me a update, I’ve received no phone call or email on the update plz can you infor...

Resolved! O2 increase my monthly charge from £15 to £17.59 an increase of 17.27% Should be 9.2% RTI + 3.9%

Can someone explain how my bill has increased by 17.3%. My contract specified the following clause. £15.00. Terms apply, we've attached a summary. Your airtime tariff will be increased in April in line with the latest RPI rate of inflation announced ...

Resolved! O2 Roaming in Dominican Republic?

Hi, I'm going to Dominican Republic soon, does anyone have any experience with the roaming there? Do o2 limit the speeds like they do in US?

Increase in monthly’s

I complained today my current monthly deal is £63 monthly and was informed from account it goes up to £74 a month I complained they said they would discount it down until end of my contract in December back to £63 just checked my account it’s still £...

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