Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! could someone please advice o2 sim replacement issues with o2

my fone was recently stolen and i lost my number which i have had for years. i went onto online chat to request another sim if it was possible and the guy said he would have it sent out, its been over a week and it hasn't arrived yet. i have just ask...

Resolved! O2 Sim Card Activation

I transferred my contract from Pay Monthly to Pay as you Go and was informed that it would take 24 hours to activate my sim card, following the cancellation of my contract. I am currently without a phone and would like my new sim card activated but c...

Resolved! Staying on O2 after contract expires

Hi - Anybody any ideas what sort of monthly contract I can negotiate when my 2yr contract ends for my iphone 3GS? I currently pay £35 for unlimited texts, 500mb data and 600 mins. Id like to keep the same tariff, but thought I could reduce my monthly...

Resolved! how do i email support? a contact us form etc?

i get either a snail mail address, a phone number or "ask lucy" none are acceptable i want to ask a simple question.

Resolved! pay monthly advice

im wanting a new contract/phone and im coming to near the end of the first year of a two year contract, im willing to take out a new contract but im not wanting to pay the other one still ive gone down the option of seeing if they will lower it right...

Resolved! o2 WEB BOLT ON NOT WORKING I HAVE PAID BUT IT STILL DOESN'T WORK

Hi there my o2 web bolt on takes out £7.50 credit eveytime i top up, and gives me free unlimited internet due to them taking this money from my credit. I have topped up recent on the 4th of september, then on the 30th of september o2 messaged me and ...

Resolved! top-up

So i recently set up auto-top up, but got told it wouldn't process so i manually topped up my phone. To then find out the auto-top up worked; so i topped my phone up by £30, i wondered if there was any way i could get £15 back into my bank account; s...

Resolved! What to do after contract finishes?

Okay, so basically, my contract is going to end next month. I have seen another contract elsewhere that I'm most likely to get. I was wondering, what do I have to do/who do I have to call to make sure that my contract doesn't renew itself next month?...

Resolved! hi

can some1 help me please i have not paid my bill but will beable to in less than 2 weeks is there aaway i can stop my phone being restricted online?

No 3G

Having recently moved to Lancaster University, I've been disappointed to discover that there's no 3G on campus, despite the O2 service checker saying otherwise. All of my friends on O2 are having the same issue (just E rather than 3G or 3G+). It's so...

O2

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