could someone please advice o2 sim replacement issues with o2

[Anonymous]

my fone was recently stolen and i lost my number which i have had for years. i went onto online chat to request another sim if it was possible and the guy said he would have it sent out, its been over a week and it hasn't arrived yet. i have just asked online chat guy again and they require an alternative number which i dont have as it was the only fone i had. they require numbers which i sued frequently and i can only just about remember 2 vaguely and its seems like such a difficult task to get a sim replaced. o2 have so let me down and far too slow on their service. is there another way or could request a pac code and shift somewhere else

[MI5 · Accepted solution]

Just go into a store and get a new sim. If you have a replacement phone they will put the sim in and activate it for you. As long as you know the old phone number they will transfer that across too.

[Anonymous]

my phone was stolen too, I requested same number and new sim, which arrived but now I can't activate it and cannot find a section in support that tells me how to do it! Been without a phone for over a week now and desperately need to get going again! Any ideas how to activate the new sim???

[MI5]

Call 202 for contract or 4445 for PAYG

[jonsie]

Try the O2 Chat option in my signature.

[Anonymous]

thanks thats brilliant! didnt know they could do that instore! thanks again

[Anonymous]

im sorry sweets i have no idea why your sim isnt activating, but i'm taking my phone down to my store and let them do the hard work. ;)- hope you manage to sort yours out, i have been without a sim and phone for a week too but JUST got a phone about an half  an hour ago! (yipeeeeeeeeeeeeeeeeeeeeee) just going to store tomorrow and sort it once and for all.