Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Just changed from VM to O2, visual voicemail isn't working

Will I have to activate visual voicemail on an iPhone after changing from Virgin mobile to O2? Also iMessage isn't verifying the number in Messages? Thanks in advance

Resolved! Proof of Purchase

I had an iPhone 11 Pro Max on the 29th April 2020, how do I get proof of this? Along with the IMEI number.

Resolved! Ear buds for £1

Hi, I done an upgrade just over a month ago and it said after 28 days I'd get a text with a link to claim the galaxy ear buds for £1 as part of the deal for purchasing the new S23 Ultra but with I haven't received anything. Thanks

Resolved! feeling harassed by o2

I had a call from someone claiming to be from o2 on 02922646382. They wanted to give me a discount for poor service and a free tablet? They would not take no for answer and forced me to hang up.

Resolved! Phone bill

I would like to change my billing date

Resolved! When my contract is finish

I want to know when my contract will finish

Resolved! SIM suddenly stop working while abroad

Recently moved from virgin media. We are abroad. Suddenly, SIM not working

Resolved! Payment

Need longer to pay

Resolved! Cancel contract from overseas without access to my O2 sim.

I am overseas, but I don't have access to my new O2 sim, so I can't receive any codes via my mobile number. I'm not likely to be back in the UK anytime soon. Is there any way I can cancel my contract? I've had the contract for a number of years, but ...

Resolved! Sim only deal

HiI've seen a deal for £8 a month SIM only deal, 12 month contact 15GB data How do I switch to this?

O2

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