Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! cant receive texts

Hi I have a HTC one and from today 19/10/14 I haven't been receiving texts even though they are being sent to me? Other people are receiving my texts ok and calls in and out work fine. Help please.

Samsung Galaxy S5 crashes all the time

HiI've been having real trouble with my Galaxy S5 crashing all the time. I could be viewing bbc news app or looking at a website or just reading my emails and texts. My phone just shutsdown and restarts. It's really annoying.The guru in O2 shop in St...

Resolved! SIM swap

I have a new phone which needs a micro sim, but the sim I have on contract is a standard sim. Are you able to send mea micro sim please?

Resolved! I keep getting 'Insert SIM' message :-/

I have spoken to two Gurus' today re the above problem, neither has solved it.I tried the SIM in an old phone - same message.Has anyone any ideas?

WiFi hotspot

Over the past few days I've upgraded from Pay & Go SIM only, to Pay Monthly 30 days with 100MB data then to Pay Monthly 30 days with 500MB data. I did all of this because I wanted to set up my Blackberry Curve 9300 as a WiFi hotspot, and I did so aft...

Resolved! Pay and go credit question

I'm considering changing networks and if I do, I'm planning on having a O2 pay and go SIM card for the odd occasion when I'll be somewhere, where the network I'm considering moving to doesn't have good coverage.I was wondering is it possible to put a...

6 months of hell

on the 6th may i upgraded as my contract ended , as a partially sighted disabled person with heart and lung problems as well as little mobility in my arms and legs i solely dependent on my phone.my problems with 02 started 2.5 years ago i was unable ...

Resolved! Email contact details

Hi, how can I change the email address that O2 send messages to? Thanks

Resolved! Upgrading (SIM only, out of contract) from simplicity10 (non data)

I know the easiset way for me to upgrade is to ring o2 but just wondering if I can do this through the website too? (perhaps some better offers by upgrading through the website?) Thanks.

Resolved! Track order

Hi I'm trying to find track my order on the 02 app and the mobile site but can't find it?can someone help??

O2

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