Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Internet Chages daily

Hi Just upgraded to new phone, everythings ok, but every day it takes £1 off my credit for using data. Data what data I havent even been on the internet. Been into settings, but cant find find how to disable the chargeshope you can helpRay

Resolved! Madness

I've been looking out for a new contract now that my current one has expired. I'm not upgrading my iPhone 5 as the 6 is too big for my pockets, so I've been looking at Sim only dealsIt seems very silly I can get cheaper from Carphone Warehouse/02, th...

Vat receipts

Why cant we just print off the vat receipt, I dont need the other 15 pages odd.

Resolved! I have an Iphone 3G

I have an IPhone 3g (one of the first ones) and have acquired an Iphone 4s from E-bay which I'm reliably informed is unlocked. Unfortunately the sim card must be smaller as my present sim card cannot be inserted into the phone. What's the best way to...

Resolved! Discount on my monthly payment

Hi all, I am nearly up for renewal on my contract and I have had a discount through my husband being in the armed forces,obviously this was 2 years ago but I'm just wondering if I will be able to use it again if I take out another contract....TIA

Resolved! retrieving voice messages

i cannot retrieve my voice messages, can you help?

Have I been accepted for new contract?

I currently have two contracts with 02 and ordered a 3rd today. The online order process went fine and shortly received an order confirmation email and legal documents however I am yet to receive confirmation that my new phone has been processed and ...

VOICEMAIL

Aaarrrrggghhhhhhh i keep turning it off and it some how turns it self back on again. I have only had this problem since i switched to O2 monthly. People can leave me all the voice mails in the world but i amongst probably 95% of the world hate leavin...

Delay call and text reception - missing important calls [Trying again]

Dear O2, I missed a very important call this morning at 1032am. My phone never rang but 23 minutes afterwards I got a 'missed call' text from you informing me of this missed call. There was no voicemail either. I have been experiencing periodic delay...

Resolved! why my credit is being taken when I'm on £10 O2 big bundle ?

I just changed my tariff from o2 fav place/postcode to:£10 Big Bundle tariff includes 100 minutes, 1000 texts and 500MB of 2G/3G data in the UK for £10 a monthAfter I have sent my 1st text message I got pop up note showing me that charge for that tex...

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