Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! can i change my phone and keep my sim

Can I change my phone and keep my sim and I'm on a sim only contract please help

Resolved! My number disappeared after I upgraded my wife's sim card

Hello, My wife had an iphone3 and was given an iphone 4 so I got a new micro sim and using "My O2" transferred her number to the new P&G microsim in the iPhone 4. That was OK but then my own iphone 4 stopped working (presumably because I screwed up u...

Resolved! my 02 numbers

Hi does anyone know how i can change one of my o2 numbers please

The Chat Help System is Pathetic

I have spoken to 4 people on the chat help system, and of those 4 people, only 1 has actually done what they said they would. Really? Twice in the last 3 days I have asked for my SIM to be activated, been promised it would be activated in the next 24...

Really bad network signal for over a year till only a month ago in Hull

I am very angry with the signal recieved for over the past year in Hull, i do understand that the masts needed upgrading but both of my phones and my ipad said they had 3g but would not connect to anything and calls dropped. When i called customer se...

Signal Issues! 4G, 1 Bar, no calls, texts or internet?

I'm having an issue with my phone and found some interesting stuff which i would like to know if anyone else has the same problems. I have raised this with o2 but fobbed off many times so hopefully a group of people reporting it might give them a kic...

Resolved! PAC Code Help

My pay monthly contract ends on 16th June and I'm choosing not to renew my contract and switch provider. I spoke with 02 yesterday but ended the call slightly confused.Do I gave to give EXACTLY 30 days notice in order to not receive any exit fees? I ...

Resolved! Data Charges from Bermuda

Had a short break with the wife. We went on a Dutch dash sailing from Hull to Europoort on Wed night. A day in Rotterdam visiting Keukenhof Gardens and sailed back on Thurs night from Europoort lading in Hull on Friday morning. I have now data charge...

Resolved! Rewards not forthcoming

O2 sent me a message saying I would get an extra £20 allowance if I topped up once by 8th May.I topped up on 5th May but no £20 allowance has been added.Where is it?

upgrade

im upgrading my phone, already sold my old one. to order my phone online it says enter the verification number sent to your phone. i dot have a phone to check and its not sending through to TUGO. help

O2

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