Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New Mobile Advice!!!

Hi, I am needing some advice. I hope you can help. My partner currently has a S4 mini. When he is at home, he struggles to receive phone calls and messages. I have a Galazy A3, which doesn't seem to be as bad. We are both on O2. His phone is over two...

International Favourites - bad connection (Poland)

HelloI was interested to know if anyone here also experiences bad connection when using their International Favourites numbers (in particular with landlines in Poland). In my case it is not necessarily that I get disconnected or cannot connect, but t...

Resolved! calls to channel islands

I received a taxt from o2 informing me that calls to channel islands mobiles will not be included in "free minutes" from 4th december. As one of my sons lives there, this will leave me with a real problem !

Unhelpful help desk

The O2 help desk chat room will not help me because my account was recently transferred to me from another member of my family having the same surname but a different initial.This is in spite of me having the cell phone with me, being logged in to to...

Resolved! Text to mms conversion!??

Having a dim moment and need to know the amount of characters it is before a text gets converted into an mms? Sorry don't have time to search through loads of threads.. I'm in a rush Thanks in advance guys!

Resolved! Sim swap to keep number

So I've recently taken the plunge and got a new phone, but as I got it through a 3rd party (way cheaper than directly through o2) it came with a new sim and new number. Not a problem - I'd already checked with o2 CS (phone, not live chat) and they sa...

Resolved! Half price Samsung Gear VR on O2 Refresh

Hola! Thought I'd create a new thread in case someone else had the same query.So I posted previously about wanting to upgrade my S5 to the new S7.Being a bit of a gadget freak I was interested in the half price Samsung Gear VR.I want a refresh contra...

Resolved! Help!I returned my phone to 02, it is delivered but O2 said they did not receive it.

I have upgraded my phone begining of march. the next day, i found out that my company was giving me iphone 6. Within the cool off period, i wanted to return the phone. As i ordered online, i was told that i had to post it back to O2 returns. Followin...

Resolved! Student Discount -S7/Edge and other new release phones

Anyone else think o2's terms and conditions for the student discount is very misleading? I went in the other day to upgrade from my Note 3 to the S7 edge, was nearly all ready to go box in hand when I asked about student discount. Only then was I mad...

Resolved! Mistake by O2 advisor

Hello. I upgraded my phone on 22/12/15 and I did it face to face in an o2 store. I discussed with the advisor the tarrif I wanted and it seems she clicked the wrong one and I have signed the contract for the wrong one.I just checked bank statement an...

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